Chatbots are on the first stage of experimenting through APIs, voice and messaging apps. However, last conferences such as the Web Summit in Portugal, the Chatbot Conference in Vienna or the API days in Barcelona have raised awareness on design and personalities to create more human interactions:
— Marian C Moldovan (@marianmoldovan) November 22, 2016
Efforts on choosing platforms or technologies to build chatbots shouldn’t override the conversation between the robot and a human. For this reason, accessing the chatbot is as important as drawing the conversation through flowcharts, mindmaps or storyboards. Could “Sorry, I didn’t understand your reply” be more friendly and approachable?
Instagram is an interesting platform that not only focuses on photography but also drawings. Below I have gathered some examples of chatbot storyboards that present customised scenarios between bots and users: