automation, data journalism, data visualization, instagram, social media

Instagram sketches: How can chatbots be more friendly?

Chatbots are on the first stage of experimenting through APIs, voice and messaging apps. However, last conferences such as the Web Summit in Portugal, the Chatbot Conference in Vienna or the API days in Barcelona have raised awareness on design and personalities to create more human interactions:

Efforts on choosing platforms or technologies to build chatbots shouldn’t override the conversation between the robot and a human. For this reason, accessing the chatbot is as important as drawing the conversation through flowcharts, mindmaps or storyboards. Could “Sorry, I didn’t understand your reply” be more friendly and approachable?

Instagram is an interesting platform that not only focuses on photography but also drawings. Below I have gathered some examples of chatbot storyboards that present customised scenarios between bots and users:

1.The Sun’s Messenger bot

 

Possibly, it’s a draft for the below Facebook Messenger chatbot:

screen-shot-2016-11-21-at-23-59-00

2. User Interface and conversational engagement

3. Storyboard – food bot

4. Can robots be evil?

5. Landscape of bots, technologies, and integrations

 

Do you know some examples? Let me know in the comments or at @mcrosasb

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